Reference

Terms That Govern Your pep20 Account

These terms set out what you agree to when you open and use a pep20 account — from how your wallet works with bKash, Nagad, and Rocket to how we handle disputes and account closures.

Account eligibilityWallet & payment rulesFair use policyDispute processJurisdiction notice
pep20 Terms That Govern Your pep20 Account
TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team can help. Reach us through the channels below — we aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget from any page on pep20 to ask about account rules, wallet restrictions, or how a specific term applies to your situation.

Email Support

Send a detailed query to our support address for written confirmation of how a term applies to your account or to request a copy of the current terms.

Help Centre

Our help centre has plain-language summaries of the key terms sections, including wallet rules for bKash, Nagad, and Rocket users in Bangladesh.

HOW WE OPERATE

How pep20 Applies These Terms

We enforce these terms consistently across all accounts. Here is how we handle the areas that matter most to you as an account holder.

Account Security

Your account is protected by password and OTP verification on login. If we detect unusual access, we may temporarily lock the account and ask you to re-verify via your registered mobile number.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are processed only to the mobile wallet number registered on your account. We verify ownership before releasing funds to prevent misdirected payments.

Data Handling

We hold your account data only as long as your account is active or as required by applicable rules. You can request a summary of the data we hold by contacting support in writing.

Dispute Resolution

If you believe a term has been applied incorrectly to your account, raise it with support first. Unresolved disputes are escalated to our compliance team, who will respond with a written decision.

Common Questions on These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses a pep20 account. Access is subject to your local law and eligible regions — using the platform means you confirm you are permitted to do so where you are.

We post updates here before they take effect and update the revision date at the top of the page. Continuing to use your account after the change date means you accept the revised terms.

Depending on the breach, we may restrict, suspend, or close your account. We will contact you via your registered email or mobile number to explain the action taken and any steps you can take.

Contact support via live chat or email and request account closure. Any verified balance in your wallet will be returned to your registered bKash, Nagad, or Rocket number before the account is closed.

Yes. Email support with your account details and we will send you the version of the terms that was current when you registered, along with any subsequent versions you accepted.

Yes. We do not store your full bKash, Nagad, or Rocket credentials. Payment data is handled according to our data policy, which you can request from support or read in the privacy section of this site.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.