Reference

Legal Terms That Cover Your Account

Access to pep20 and use of any feature — deposits via bKash, Nagad, or Rocket, game lobbies, withdrawals — is subject to these terms and to the laws of your local jurisdiction.

Jurisdiction-dependent accessAccount holder obligationsLocal law appliesbKash, Nagad, Rocket coveredContact rights included
pep20 Legal Terms That Cover Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, terms clarification, or a formal request to access or delete your data, reach our support team through any of the channels below. Legal requests require your registered account email and a description of the matter; we aim to acknowledge within one business day and resolve within the timeframe required by the nature of the request.

Team online

Live Chat

Open the chat widget from any page while logged in. Identify your query as a legal or account matter so it routes to the right team.

Email Support

Send your request to our support address with your account ID in the subject line. Attach any relevant screenshots or transaction references.

Account Help Centre

The Help Centre covers account verification steps, wallet-linking for bKash and Nagad, and the process for submitting a formal dispute.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data — registration details, transaction history, device sessions — is held securely and used only to operate your account and meet our obligations. We do not sell personal data to third parties. You can request a copy of the data we hold or ask for your account to be closed and data removed by contacting support with your registered details.

Data Retention

We keep transaction records for the period required by our operating obligations. Account data is removed on verified closure request after any pending balance is settled.

Cookie Use

Cookies maintain your session across the mobile browser and desktop lobby. You can manage cookie preferences from your browser settings without losing account access.

Account Security

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account pending review.

Data Access Requests

Submit a data access or deletion request via email with your account ID. We will confirm receipt and process within the applicable timeframe for your region.

Common Legal and Account Questions

These are the questions we hear most often about account terms, eligibility, and your rights as an account holder.

Eligibility depends on your local law and the region you are accessing from. It is your responsibility to confirm that online gaming is permitted in your specific circumstances before opening an account.

Wallet details linked to your account are removed following verified account closure. Any pending balance is settled to your registered bKash or Nagad number before the account is closed.

Yes. Send a data access request to our support email with your account ID. We will confirm receipt and provide the data within the timeframe applicable to your region.

Contact support via live chat or email, reference the transaction ID, and describe the issue. We acknowledge legal and dispute queries within one business day and work toward resolution from there.

Yes. We notify account holders of material changes via the contact method on file. Continuing to use the platform after a notified change means you accept the updated terms.

A suspended account retains its balance during investigation. If the suspension is resolved in your favour, access is restored. If the account is closed following a breach finding, the dispute process applies to any remaining funds.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.