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How pep20 Handles Your Personal Information

Your account details, payment records, and device activity are handled with care on pep20. Access and eligibility depend on your local law and eligible regions — this policy explains exactly what we collect, why we collect it, and how you can request changes or…

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pep20 How pep20 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Live Chat Open the chat widget from your account dashboard. Available during support hours for privacy queries, data access requests, and account verification steps.
Email Support Send your privacy request to our support address. Include your registered contact detail and the specific data action you are requesting — access, correction, or deletion.
Help Centre Our help centre has step-by-step articles on submitting a data request, updating your account details, and understanding what information we hold on your profile.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how pep20 manages account data. Here is what that looks like in practice — from the moment you log in to the moment a withdrawal clears to your Rocket or Nagad wallet.

Account Security

Your account is protected with encrypted login sessions. Any device change or new browser login triggers a verification step before access is granted, keeping your profile secure.

Cookie Controls

We use session cookies to maintain your login state and preference cookies to remember your last lobby view. You can clear or block these through your browser settings at any time.

Data Retention

Transaction records and account data are kept for the period required by our operating obligations. Once that period ends, data is deleted or anonymised — we do not hold it indefinitely.

Requesting Changes

To update, access, or remove your personal data, contact support with your account details. We verify your identity first, then process the request within a reasonable timeframe.

Common Questions About Your Data on pep20

Real questions from people who want to know exactly how their information is used. If yours is not here, contact support directly.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged each time you access your account.

We share only what payment processors need to complete your transaction. We do not sell your personal data. No third party receives your full account profile without your consent.

Contact support via live chat or email with your registered account details. We verify your identity first, then provide the data you have requested within a reasonable timeframe.

Yes. Submit a deletion request through support. We will confirm what can be removed immediately and what must be retained under our operating obligations before processing your request.

Transaction records tied to your bKash, Nagad, or Rocket payments are kept for the period our operating obligations require. After that, data is deleted or anonymised.

Availability and the rights described here depend on your local law and eligible regions. If you are unsure whether this policy applies to your situation, contact our support team before proceeding.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.